It is important for a healthcare organzation to have bilingual staff members or intepreters because most of their patients wont be able to speak or understand English.
Bilingual staff members can be taught to provide interpretation services when professional interpreters are not feasible.
To enhance communication, the staff member should use the universal form of the language being interpreted whenever possible and avoid regional words or dialects.
The interpreting staff member should refrain from participating in the conversation and instead encourage discussion between the patient and physician.
The Maple City Healthcare Center, has employees that know and understand English and Spanish. So many of their patients speak only Spanish so MCHCC want and have employees from Spanish speaking cultures on the Board.